OPEN COURSES

 

Project 7,100

Project 7,100 is the biggest workplace transformation project in Nigeria funded by the Tony Elumelu Entrepreneurship Program.

It is designed to train 7,100 professionals at no cost to their organisations on how to maintain, sustain and retain the business relationships that matter to their bottom line.
It is a high-impact workshop for everyone in the workplace, from top management, to the mid-level staff and executive trainees.

Benefits:
1. Help organisations build excellent workplace relationships.
2. Optimise operations and productivity by providing tools for effective workplace conflict resolution.
3. Develop a strategy to deal with conflict among staff, between staff and managers or between staff and customers using IRMP.
4. Engage keys to superior performance with emphasis on the four senses in the workplace.

Faculty:
IRMP Consulting

Venue & Date: 

Project 7,100 is delivered In-house. Date & Time is specifically chosen to suite the organisation.

Criteria:
Hosting Company/Organisation must have a Minimum of 30 staff.
Maximum no. of trainees at a time per company: 100

Duration: 90minutes.

Cost: Free

Sign up here

 

2-Day Relationship Management Course for Managers

Many managers by training are equipped with solving technical problems but this is often not enough. A blend of people management skills make a winning combination for a complete manager. He must deal with irate customers and difficult subordinates. He must resolve issues without complicating them, and effectively handle diversity. Only then can he move his organisation forward. This two day course is designed to fill gaps in the competencies of people managers or further sharpen their relational skills. With contemporary case studies and role plays, attendees are able to reflect on their work and forge unique approaches to problem solving and people management.

Duration:
2 day Intensive

Faculty: 
Comprised of tested facilitators in the industry of Communication, Conflict Resolution and Negotiation. With a combined experience of 35years.  

  • Rufai Oseni - OAP, Inspiration fm 

  • Dr Andrew Eyeoyibo - Peak performance trainer 

  • Charles Okeibunor - Internationally accredited mediator/ Certified Negotiator.


Who should attend? 

  • Senior Professionals 

  • Business owners 

  • Senior Managers 

  • Heads of Departments, etc


Modules: 

1. Balancing formality and informality in Business Relations
2. Resolving Conflict in Business
3. Networking, Cultivating & Managing HNIs
4. Emotional & Executive Intelligence
5. Advanced Communication & Persuasive Skills

Benefits:
Participants will learn to:
1. Manage people and build stronger teams
2. Maintain the relationships that impact your bottom line
3. Amplify your strengths to thrive in any environment
4. Turn hostility to fertility in Business relationships

‎ 
Attendance/ Registration Details:
Venue: The Heritage Place, Ikoyi 
Course Fee: N100,000 
To Register Click here

 

1-Day Customer Service and Relations Course

It has been said that if Customer is king, then crown him! The primary role of Customer facing executives is to convert satisfied customers to loyal customers. That way, the business and organisation grows sustainably. In this course, participants learn to bridge the gap between the business and its customers and develop the right attitude that guarantees repeat business for their company.

Duration:
1 day Intensive

Faculty: 
Comprised of tested facilitators in the industry of Communication, Conflict Resolution and Negotiation. With a combined experience of 35years.  

  • Rufai Oseni - OAP, Inspiration fm 

  • Dr Andrew Eyeoyibo - Peak performance trainer 

  • Charles Okeibunor - Internationally accredited mediator/ Certified Negotiator.


Who should attend?

  • Customer Service Agents

  • Market Facing Executives

  • Relationship Officers


Modules: 

1. Communication Skills 
2. Understanding personality types
3. Handling Objections
4. Customer Satisfaction vs Customer Loyalty
5. Stemming complaints from Stirring Conflicts

Benefits:
Participants will learn to:

1. Efficient and Effective Communication and Customer Service
2. How to build customer loyalty through customer service
3. How to grow the customer base through customer service
4. How to increase customer engagement and improve customer retention

‎ 
Attendance/ Registration Details:
Venue: The Heritage Place, Ikoyi 
Course Fee: N50,000 
To Register Click here

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info@irmp.com.ng

Tel: +234 901 500 2661