OPEN COURSES
Project 7,100
Project 7,100 is the biggest workplace transformation project in Nigeria funded by the Tony Elumelu Entrepreneurship Program.
It is designed to train 7,100 professionals at no cost to their organisations on how to maintain, sustain and retain the business relationships that matter to their bottom line.
It is a high-impact workshop for everyone in the workplace, from top management, to the mid-level staff and executive trainees.
Benefits:
1. Help organisations build excellent workplace relationships.
2. Optimise operations and productivity by providing tools for effective workplace conflict resolution.
3. Develop a strategy to deal with conflict among staff, between staff and managers or between staff and customers using IRMP.
4. Engage keys to superior performance with emphasis on the four senses in the workplace.
Faculty:
IRMP Consulting
Venue & Date:
Project 7,100 is delivered In-house. Date & Time is specifically chosen to suite the organisation.
Criteria:
Hosting Company/Organisation must have a Minimum of 30 staff.
Maximum no. of trainees at a time per company: 100
Duration: 90minutes.
Cost: Free
Seminars & Retreats
IRMP very much allows for flexible program creation with our vast array of different modules. These can be can be combined and tailored to fit requests for Seminars, Retreats, Speaking Engagements and Bespoke Programs.
IRMP also delivers seminars as requested by organisations to suit their staff needs. Specific topics, fields or issues that managers may feel need to be addressed in their teams can be requested and the corresponding training seminar would be delivered.
Duration:
3 hours
Faculty:
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Charles Okeibunor - Internationally accredited mediator/ Certified Negotiator.
Who should attend?
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As stated and specified by the organisation. Let the targeted demographic be stated in the application
IRMP Seminar Topics:
1. 12 IRMP Keys to A Productive Work life
2. IRMP's 7 Pillars of Commitment
3. IRMP's 7 Rules of Emotional Intelligence
4. IRMP's Network to Net worth
5. 10 IRMP Keys to Effective Customer/Human Relations
6. 10 Rules of Negotiation
Prospective Clients can request the IRMP modules along side their selected areas of interest. General topics could still have some on these modules incorporated.
Benefits:
Participants will learn to:
1. Efficient and Effective Communication and Customer Service
2. How to build customer loyalty through customer service
3. How to grow the customer base through customer service
4. How to increase customer engagement and improve customer retention
Attendance/ Registration Details:
Venue: Inhouse (Organisation's training hall)
Course Fee: N100,000 per seminar
Retreat Fee: Negotiable
Click to inform us of your request
2-Day Relationship Management Course for Managers
Many managers by training are equipped with solving technical problems but this is often not enough. A blend of people management skills make a winning combination for a complete manager. He must deal with irate customers and difficult subordinates. He must resolve issues without complicating them, and effectively handle diversity. Only then can he move his organisation forward. This two day course is designed to fill gaps in the competencies of people managers or further sharpen their relational skills. With contemporary case studies and role plays, attendees are able to reflect on their work and forge unique approaches to problem solving and people management.
Duration:
2 day Intensive
Faculty:
Comprised of tested facilitators in the industry of Communication, Conflict Resolution and Negotiation. With a combined experience of 35years.
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Rufai Oseni - OAP, Inspiration fm
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Dr Andrew Eyeoyibo - Peak performance trainer
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Charles Okeibunor - Internationally accredited mediator/ Certified Negotiator.
Who should attend?
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Senior Professionals
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Business owners
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Senior Managers
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Heads of Departments, etc
Modules:
1. Balancing formality and informality in Business Relations
2. Resolving Conflict in Business
3. Networking, Cultivating & Managing HNIs
4. Emotional & Executive Intelligence
5. Advanced Communication & Persuasive Skills
Benefits:
Participants will learn to:
1. Manage people and build stronger teams
2. Maintain the relationships that impact your bottom line
3. Amplify your strengths to thrive in any environment
4. Turn hostility to fertility in Business relationships
Attendance/ Registration Details:
Venue: The Heritage Place, Ikoyi
Course Fee: N100,000
To Register Click here
1-Day Customer Service and Relations Course
It has been said that if Customer is king, then crown him! The primary role of Customer facing executives is to convert satisfied customers to loyal customers. That way, the business and organisation grows sustainably. In this course, participants learn to bridge the gap between the business and its customers and develop the right attitude that guarantees repeat business for their company.
Duration:
1 day Intensive
Faculty:
Comprised of tested facilitators in the industry of Communication, Conflict Resolution and Negotiation. With a combined experience of 35years.
-
Rufai Oseni - OAP, Inspiration fm
-
Dr Andrew Eyeoyibo - Peak performance trainer
-
Charles Okeibunor - Internationally accredited mediator/ Certified Negotiator.
Who should attend?
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Customer Service Agents
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Market Facing Executives
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Relationship Officers
Modules:
1. Communication Skills
2. Understanding personality types
3. Handling Objections
4. Customer Satisfaction vs Customer Loyalty
5. Stemming complaints from Stirring Conflicts
Benefits:
Participants will learn to:
1. Efficient and Effective Communication and Customer Service
2. How to build customer loyalty through customer service
3. How to grow the customer base through customer service
4. How to increase customer engagement and improve customer retention
Attendance/ Registration Details:
Venue: The Heritage Place, Ikoyi
Course Fee: N50,000
To Register Click here